Emergency Contact Availability

When something goes wrong at a strata property, it rarely happens during business hours. Apogee provides emergency contact availability so that owners, tenants, and committee members always have someone to reach when it matters most.

In the event of a serious problem or emergency regarding your common property managed by our strata team and when Apogee Strata’s office is closed, please note the following information regarding the emergency contact details and instructions below.

An emergency is a situation that poses an immediate risk to health, life, property or environment. In an emergency a tenant should contact the appropriate emergency services on the number listed below.

• Police, Ambulance, Fire 000
• SES Assistance 132 500
• Western Power 131 351
• Water Corporation 13 13 75

For urgent repairs outside of normal business hours (before 9am – after 4:30pm Monday to Thursday and 9am—4:00pm Friday as well as weekends and public holidays) see details below. To reduce fees and charges incurred, please consider if the incident could be attended to by your Strata Manager during normal business hours.

Urgent repairs are those that are reasonably necessary to supply or restore an essential service or to avoid exposing a person to the risk of injury or exposing property to damage. For example flooding, a burst water service, gas leaks, sewerage leaks or dangerous electrical faults.

These numbers should only be used in an emergency. In the event the problem is not deemed an emergency or where the fault is because of damage or something that is not the responsibility of your Strata Company or landlord, you may incur a charge for any callout or works undertaken. Before calling an emergency contractor, please check any manuals you’ve been supplied with.

In the event of electrical failure and where it is safe to do so, please check trip switches and fuses. If you are a tenant please contact your Property Manager in the first instance.

Please note: The resident/tenant is responsible for all costs associated with calling a locksmith if keys have been lost or locked inside individual apartments.

We do not have access to individual unit/apartment keys. Should you lose an access device to the common property please contact our office 08 9430 9430 during business hours to arrange for a replacement.

• Metropolitan Lock Smiths – 0417 900 051
• NorthWest  -White Knight – 08 9140 1182

Please refer to your strata insurance policy provided annually or online web portal for further policy information. If you have an insurance event outside of business hours, please ensure you contact the insurer on the emergency hour numbers.

• CHU – 1800 022 444
• Westfarmers Federation INS – 1300 934 934
• Strata Community Insurance (SCI) – 1300 724 678
• Honan Insurance Brokers
• Body Corporate Brokers (BCB)

For no water supply contact Water Corporation   13 13 75

General information:
If you have no water supply in your unit/apartment, check with your neighboring unit to see if they have the same issue. If they do, check the premises outside for any obvious signs of a burst water pipe.

If there is a burst water pipe between the water meter and the property, turn the water off at the mains.  If the burst water pipe is not on the side of the property, please contact Water Corporation.

For burst water pipes within the property contact:

• Browns Plumbing – 0418 910 563
• Exmouth—EXY Plumbing – 0498 055 675
• Karratha—Stampede Plumbing – 0418 948 749

Damage to power lines/loss of electricity contact Synergy   13 13 53

Other severe electrical problems within the property contact the following providers:

• JF Covich – 0418 932 347
• Jedco Electrical & Communication – 0409 589 956
• Port Hedland—StayKool – 0408 151 022
• Karratha—Bright Electrics – 0423 683 808
• Exmouth—Exmouth Air & Electrical – 0430 390 330
• Marshall Beattie (Automatic gates and doors) – 08 9355 5600

Contact the Police and obtain a Police report on 13 13 44 (this is required for insurance claims)

To replace broken glass panels contact:

• Action Glass & Aluminium – 08 9249 2429

Apogee Strata ensures emergency contact availability as part of its ongoing management services, giving owners and Council members peace of mind that support is accessible when urgent issues arise within the scheme.

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